Renewed and with a new service philosophy, the PPC store at 4 Christou Katsari Street, in Ioannina, reopened its doors for visitors and customers. With a modern design, integrated energy services, fast service and extended hours, the new store was designed with the customer, their needs and experience at the center with the aim of providing a unique experience in the new, digital age.
In total, PPC’s new, completely redesigned stores and Pop-Up points have exceeded 20 with the transformation of the network progressing dynamically, all over Greece. The architectural and functional design of the new stores follows the most modern trends, with open, welcoming spaces and impressive lighting.
Operating daily from 07:30 to 20:00, as well as 24/7 for bill payments through myPPC 24/7, the redesigned PPC stores provide visitors with service in three zones:
• The fast service zone,
• The service area by specialized energy consultants,
• The myPPC ServicePoint online service zone, where customers can register, manage and pay bills, submit requests and be served online or schedule their appointment on a day and time of their choice.
New services and products
Visitors to the new stores can find all the new energy products provided by PPC, for example PPCmyHome 4All, the new home variable product that enables new and existing customers to reduce their energy footprint, while rewarding them in case savings. They can also meet myEnergyCoach, for personalized energy saving suggestions and learn about new tools, such as e-SelfMetering, with which they gain control of their bill by registering their actual consumption themselves.
Professionals can find the new fixed PPC product myBusinessEnter for businesses, with fixed supply charges throughout the twelve-month contract, with clear and transparent pricing, with no fluctuation mechanism. At the same time, all professionals enjoy comprehensive service through the call center that operates exclusively for businesses, with specialized representatives, while especially for the new PPC myBusiness Enter fixed product, it is also possible to communicate via VideoCall or LiveChat, at the time each customer is served.
In addition, residential and corporate customers can activate additional services, such as GreenPass, which guarantees that as much energy is consumed, as much is produced and captured by Renewable Energy Sources, or FixIt, the additional service of immediate technical assistance on site.
Finally, visitors can learn about all PPC energy solutions related to photovoltaic systems and heat pumps, while in the special technology area they find smart devices and smartliving solutions to automate and optimize their quality of life.
