National Insurance, which is firmly at the center of developments for the Greek economy, being present in actions concerning the planning and development of the Greek economy, participated in the Forum as a Gold Sponsor. Two high-ranking executives undertook to raise key issues for the insurance industry and the economy in general.
Specifically, the CEO of National Insurance, Robert Gauci participated in a panel entitled “Customer Centricity: An essential ingredient for success in the new economy”.
Mr. Gauci focused on the importance of putting the customer at the center of companies’ activities in the era of digital transformation and the new economy. As he said, by building trusting relationships with customers, companies can stand out from the competition, but also ensure their smooth and sustainable growth.
“If we want to do well in the future, we need to confirm that we have put at the center of our strategy finding ways to make us better at serving the customer. That our main goal is to get to know him better, in order to be able to respond to his needs in the most efficient way. This approach is vital for every industry and especially for insurance, given that our products are intangible. Therefore, we simply rely on trust through a promise.”
“Here, for The next day”
National Insurance is already distinguished by the modernization of its services, with the aim of providing the best possible service to the insured, through the optimal response to changes on an economic, social and geopolitical level.
Through the development of new and flexible tools, it achieves the best acquaintance with those who trust it, in terms of a deeper understanding of their needs and their support, especially in the area of prevention.
Indicative is the renewal of the business and corporate profile, with a central message now “Here, for the next day” and simple and personalized solutions and products that respond effectively to the increasingly changing needs of the insured.
All this is part of the commitment of National Insurance to become the most modern insurance company in Greece, with the distinction of the Full Health Emergency Care program as “Product of the year 2024” in the insurance category, showing that its efforts are on the right track.
The company-institution in the Greek insurance market, with a history of 133 years, has always aimed to offer the insured easy and effective solutions, so that they can protect what is important to them and welcome their next day with optimism and self-confidence.
The name of Ethniki Asphalistiki has always been associated with integrity and reliability, which is proven by the preference of more than 1.7 million customers.
The strategy for environmental, social and corporate governance is part of an operational model with sustainable development as a key axis and innovation and prosperity as main objectives.
“We can turn risk into opportunity”
In addition to Mr. Gauci, the General Manager, Head of Corporate of the company, Tassos Anastasiou, represented National Insurance at the 9th Delphi Economic Forum. He participated in the panel that developed the topic “Climate risks and opportunities: Implications for the banking and insurance system” (“Climate risks and opportunities: Implications for the banking and insurance system”).
Mr. Anastasiou referred to the new instability factors caused by the climate crisis, but also to the risks and opportunities presented for insurance companies and the Greek economy.
As he explained, “we cannot control when a climate phenomenon will occur. What we can do, however, is to deal with prevention. The current government has shown the intention to cooperate with the insurance sector, at the level of corporate social responsibility. Thus, we can turn risk into opportunity.”
https://www.ethnikiasfalistiki.gr/
